SHIPPING AND DELIVERY POLICY
We want each order to reach you as quickly as possible.
We currently use Australia post as Delivery Partner to deliver your parcel safely and quickly.
For STANDARD deliveries within Australia
We use Australia Post eParcel service.
Please Note: We provide standard eParcel service with signature required on delivery to protect you from parcel loses by Australia Post, however if you choose Safe Drop we are not liable for lost parcel from the time you choose this method of delivery.
If no one is home at the time the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be picked up by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.
Flat $9.99 fee for orders below $149.00 (without shipping fee) *
* Conditions apply to free shipping: Shipping cost for all oversized items to some locations require custom quotation. In such a case we will contact you when we receive your order to advise about actual shipment cost.
Delivery times usually take between 1 to 6 working days for Australian deliveries and sometimes longer for remote areas. These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.
As a general rule, Sydney Metro deliveries are usually 1 working day (overnight service), Canberra deliveries usually 2 working days, Adelaide, Brisbane and Melbourne around 2-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.
Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.
We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out stock, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.
For International deliveries
We usually use Australia Post International Economy Air so your parcel should arrive as quickly as possible. Delivery time estimate is usually take 6-10 working days. Prices range from $17.00 to $54.80 depending upon the weight of the parcel.
There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.